The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co-Creation of Value

The current growth of the service sector in global economies is unparalleled in human history—by scale and speed of labor migration. Even large manufacturing firms are seeing dramatic shifts in percent revenue derived from services. The need for service innovations to fuel further economic growth an...

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Bibliographic Details
Published in:Production and operations management 2008-05, Vol.17 (3), p.238-246
Main Authors: Spohrer, Jim, Maglio, Paul P.
Format: Article
Language:English
Subjects:
Analysis
Business services
coproduction
Economic aspects
Economic growth
Innovations
Management science
Productivity
Reengineering (Management)
Scientific development
Service industries
service innovation
service science
Services
Services industry
Studies
value co-creation
Values
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Summary:The current growth of the service sector in global economies is unparalleled in human history—by scale and speed of labor migration. Even large manufacturing firms are seeing dramatic shifts in percent revenue derived from services. The need for service innovations to fuel further economic growth and to raise the quality and productivity levels of services has never been greater. Services are moving to center stage in the global arena, especially knowledge‐intensive business services aimed at business performance transformation. One challenge to systematic service innovation is the interdisciplinary nature of service, integrating technology, business, social, and client (demand) innovations. This paper describes the emergence of service science, a new interdisciplinary area of study that aims to address the challenge of becoming more systematic about innovating in service.
ISSN:1059-1478
1937-5956
DOI:10.3401/poms.1080.0027