Quality management initiatives in health care: Diagnostic im

A comparative study was conducted in 1993 of the quality management procedures adopted in the UK in 6 general hospitals within what was then the South East Thames Regional Health Authority. The aims of the study were to: 1. examine the different approaches or methods of quality management in these h...

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Bibliographic Details
Published in:International journal of health care quality assurance 1994-11, Vol.7 (7), p.18
Main Author: Hore, Jillian R
Format: Article
Language:English
Subjects:
Accreditation
Advantages
Comparative studies
Costs
Documentation
Health services
Initiatives
Management
Managers
Patients
Public sector
Quality control
Quality management
Quality standards
Total quality
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Summary:A comparative study was conducted in 1993 of the quality management procedures adopted in the UK in 6 general hospitals within what was then the South East Thames Regional Health Authority. The aims of the study were to: 1. examine the different approaches or methods of quality management in these hospitals, 2. establish to what extent the imaging department was involved in quality management and to check if it was part of the overall quality plan of the hospital, and 3. see if a multidisciplinary approach involving all staff - such as total quality management - was being encouraged. All hospitals replied that the imaging department was part of the overall quality management system, although the extent appeared to vary. All hospitals said they had involved the workforce in the quality management process. The hospitals generally perceived the benefits of successful quality management as increased patient and staff satisfaction, along with the opportunity to demonstrate to purchasers the ability to provide a quality service.
ISSN:0952-6862
1758-6542