Video Modeling to Improve Customer Service Skills of an Employed Young Adult With Autism

Providing evidence-based interventions in competitive employment settings is critical to improve employment outcomes for individuals with autism. This study used a multiple baseline across behaviors design to enhance the customer service skills of a young adult with autism employed as a cashier at a...

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Bibliographic Details
Published in:Focus on autism and other developmental disabilities 2019-12, Vol.34 (4), p.226-235
Main Authors: Bross, Leslie Ann, Travers, Jason C., Munandar, Vidya D., Morningstar, Mary
Format: Article
Language:English
Subjects:
Adjustment (to Environment)
Autism
Behavior Rating Scales
Children
Community Colleges
Competition
Customer services
Employment
Evidence Based Practice
Intelligence Tests
Interpersonal Competence
Intervention
Modeling (Psychology)
Nonprofit Organizations
Pervasive Developmental Disorders
Reliability
Retailing
Service Occupations
Video Technology
Young Adults
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Summary:Providing evidence-based interventions in competitive employment settings is critical to improve employment outcomes for individuals with autism. This study used a multiple baseline across behaviors design to enhance the customer service skills of a young adult with autism employed as a cashier at a retail store. Results indicated the use of customer service phrases increased contingent on delivery of corresponding video models. Implications for employing young adults with autism in community-based settings are discussed.
ISSN:1088-3576
1538-4829
DOI:10.1177/1088357618805990