Knowledge-based improvement: simulation and artificial intelligence for identifying and improving human decision-making in an operations system

The performance of most operations systems is significantly affected by the interaction of human decision-makers. A methodology, based on the use of visual interactive simulation (VIS) and artificial intelligence (AI), is described that aims to identify and improve human decision-making in operation...

Full description

Saved in:
Bibliographic Details
Published in:The Journal of the Operational Research Society 2005-08, Vol.56 (8), p.912-921
Main Authors: Robinson, S, Alifantis, T, Edwards, J S, Ladbrook, J, Waller, A
Format: Article
Language:English
Subjects:
Applied sciences
Artificial intelligence
Assembly lines
Automobile industry
Case-Oriented Papers
Computer science
control theory
systems
Computer software
Data collection
Decision making
Decision theory
Decision theory. Utility theory
Design of experiments
Engines
Exact sciences and technology
expert system
Expert systems
human decision-making
Knowledge
knowledge elicitation
Learning and adaptive systems
Machinery
Maintenance
Manufacturing
Modeling
Neural networks
Operational research and scientific management
Operational research. Management science
Operations research
Simulation
Simulations
Studies
Variables
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:The performance of most operations systems is significantly affected by the interaction of human decision-makers. A methodology, based on the use of visual interactive simulation (VIS) and artificial intelligence (AI), is described that aims to identify and improve human decision-making in operations systems. The methodology, known as 'knowledge-based improvement' (KBI), elicits knowledge from a decision-maker via a VIS and then uses AI methods to represent decision-making. By linking the VIS and AI representation, it is possible to predict the performance of the operations system under different decision-making strategies and to search for improved strategies. The KBI methodology is applied to the decision-making surrounding unplanned maintenance operations at a Ford Motor Company engine assembly plant.
ISSN:0160-5682
1476-9360
DOI:10.1057/palgrave.jors.2601915