Context-Aware, Proactive Delivery of Task-Specific Information: The KnowMore Project

From an IT point of view, a key objective of successful knowledge management is to provide relevant and necessary information at the right time to support humans in accomplishing their tasks. This paper presents a prototypical system which meets this objective in an enterprise environment. Based on...

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Bibliographic Details
Published in:Information systems frontiers 2000-10, Vol.2 (3-4), p.253
Main Authors: Abecker, Andreas, Bernardi, Ansgar, Hinkelmann, Knut, Otto Ku hn, Sintek, Michael
Format: Article
Language:English
Subjects:
Communication
Computer supported cooperative work
Document management
Employees
Explicit knowledge
Information retrieval
Information systems
Knowledge management
Ontology
Queries
Studies
Workflow software
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Summary:From an IT point of view, a key objective of successful knowledge management is to provide relevant and necessary information at the right time to support humans in accomplishing their tasks. This paper presents a prototypical system which meets this objective in an enterprise environment. Based on context information associated with the enterprise's business processes, an integration of workflow engine and information assistant enables active presentation of relevant information to the user. We describe the functionality of the system and elaborate (i) on necessary extensions to the business process models, (ii) the ontologies used for information modeling, and (iii) the integration of workflow engine and active information assistant. The prototype system has been developed in the KnowMore project of the DFKI Knowledge Management Group. [PUBLICATION ABSTRACT]
ISSN:1387-3326
1572-9419
DOI:10.1023/A:1026564510897