The spillover effects of coworker, supervisor, and outsider workplace incivility on work‐to‐family conflict: A weekly diary design

Summary This study used an experience sampling design to examine the spillover effects of experienced workplace incivility from organizational insiders (coworkers and supervisors, respectively) and organizational outsiders (patients and their visitors) on targets' work‐to‐family conflict and to...

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Bibliographic Details
Published in:Journal of organizational behavior 2019-12, Vol.40 (9-10), p.1000-1012
Main Authors: Zhou, Zhiqing E., Meier, Laurenz L., Spector, Paul E.
Format: Article
Language:English
Subjects:
Burnout
Colleagues
conservation of resources
display rules
Ecological momentary assessment
Emotions
Family conflict
Negative emotions
Nurses
Organizational behavior
Organizational change
Organizational climate
Positive emotions
Supervisors
Visitors
Work
Work environment
Work life balance
workplace incivility
Workplaces
work‐to‐family conflict
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Summary:Summary This study used an experience sampling design to examine the spillover effects of experienced workplace incivility from organizational insiders (coworkers and supervisors, respectively) and organizational outsiders (patients and their visitors) on targets' work‐to‐family conflict and to test the mediating effect of burnout and the moderating effect of display rules. Data collected over five consecutive weeks from 84 full‐time nurses showed that within individuals, weekly experiences of coworker incivility and outsider incivility were positively related to weekly experience of work‐to‐family conflict, and burnout mediated these relationships while controlling for initial level of burnout before participants started a week's work. In addition, display rules, defined as the extent to which individuals perceive they are expected to display desired positive emotions and suppress negative emotions at work, moderated the relationship between outsider incivility and burnout; specifically, the positive relationship between weekly outsider incivility and burnout was stronger for individuals who perceived a higher level of display rules. Our findings contribute to the literature by demonstrating the mediating effect of burnout and the moderating effect of perceived display rules in the relationship between workplace incivility from multiple sources and work‐to‐family conflict from a resource perspective.
ISSN:0894-3796
1099-1379
DOI:10.1002/job.2401