THE IMPACT OF THE HUMAN ELEMENT IN THE INFORMATION SYSTEMS QUALITY FOR DECISION MAKING AND USER SATISFACTION

This research analyzes the influence degree of the human element in the development and the operation quality of the successful information systems for Decision Making and User Satisfaction, based on a designed model research for this purpose. The empirical study is carried out in six Higher Educati...

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Bibliographic Details
Published in:The Journal of computer information systems 2007-12, Vol.48 (2), p.44
Main Authors: Medina, Melchor Q, Chaparro, Julián P
Format: Article
Language:English
Subjects:
Decision making
Efficiency
Higher education
Impact analysis
Information systems
Software
Studies
Success
User behavior
User satisfaction
Online Access:Get full text
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Summary:This research analyzes the influence degree of the human element in the development and the operation quality of the successful information systems for Decision Making and User Satisfaction, based on a designed model research for this purpose. The empirical study is carried out in six Higher Education Institutions in the northeast of Mexico (94 questionnaires) by statistical tool well known as Partial Least Squares. The results show that User Participation, Manager Support and Information Quality are the elements with the most impact, mainly on Satisfaction (81.7% explained variance). [PUBLICATION ABSTRACT]
ISSN:0887-4417
2380-2057