EVALUATION OF MUNICIPAL SERVICES IN SELECTED WARDS OF DHAKA CITY CORPORATION: CITIZEN'S PERSPECTIVE

Dhaka city is the home of more than five million and is one of the most densely populated cities of the world. Dhaka City Corporation is responsible for providing various services to its citizen with its limited resources. 'Citizen Report Card' is one of the new methods to measure the perf...

Full description

Saved in:
Bibliographic Details
Published in:Theoretical and empirical researches in urban management 2009-04, Vol.4 (1S), p.133-145
Main Authors: AKTHER, Mohammad Shakil, ISLAM, Ishrat, HASAN, Md Musleh Uddin
Format: Article
Language:English
Subjects:
Aquatic insects
Attitude surveys
Certification
Cities
Citizens
City wards
Corporations
Drains
Mosquito control
Mosquitoes
Municipal government
Municipal services
Population density
Public administration
Solid waste management
Urban areas
Urban governance
Waste disposal
Waste management
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:Dhaka city is the home of more than five million and is one of the most densely populated cities of the world. Dhaka City Corporation is responsible for providing various services to its citizen with its limited resources. 'Citizen Report Card' is one of the new methods to measure the performance of civic services provided by urban government. This study used this method to measure the performance of waste management, mosquito control and certification service offered by Dhaka City Corporation in some selected wards of Dhaka City. The performance of each of these services is ranked using The Urban Governance Indicator value. The study concluded that citizen of Dhaka ranked the waste management and certification service as fair while mosquito control service was identified as poor. The paper ended with a discussion on possible improvement of quality of services.
ISSN:2065-3913
2065-3921