THE EFFECT OF TOTAL QUALITY MANAGEMENT PRACTICES ON THE ACADEMIC PERFORMANCE OF ISO: 9001 CERTIFIED PRIVATE SCHOOLS: THE CASE OF JORDAN

The aim of this study is to assess the academic performance of ISO: 9001 certified private schools in Jordan. Accordingly, a theoretical framework illustrating the hypothesized relationships between total quality management practices and academic performance has been developed, and hypotheses have b...

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Bibliographic Details
Published in:International journal of information, business and management business and management, 2020-02, Vol.12 (1), p.113-140
Main Authors: Sweis, Rateb, Abualsondos, Asseel, Magableh, Mahmoud, Alamayreh, Esraa, Sukkari, Lilana, Alawneh, Afnan
Format: Article
Language:English
Subjects:
Academic achievement
Continuous improvement
Customer satisfaction
Customer services
Education
Empirical analysis
Employees
Empowerment
Hypotheses
Innovations
Investigations
Leadership
Literature reviews
Managers
Private schools
Q factors
Quality management
Studies
Teachers
Teamwork
Total quality
Total quality management
Training
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Summary:The aim of this study is to assess the academic performance of ISO: 9001 certified private schools in Jordan. Accordingly, a theoretical framework illustrating the hypothesized relationships between total quality management practices and academic performance has been developed, and hypotheses have been tested using a survey dataset of 335 questionnaires from all six ISO: 9001 certified private schools. The SPSS program has been used to analyse the collected data. The results showed that there is a statistically significant effect of TQM practices (teacher commitment, training and education, teamwork, and continuous improvement) on academic performance of private schools. More specifically, the total quality management dimension of continuos improvement has the strongest effect on academic performance, followed by training & education, and teamwork with the same strength of the effect and finally the teacher commitment. This study is considered one of the very few empirical studies that examine the effect of TQM on academic performance within Jordanian schools. As it analysed administration quality factors in private schools, extra examinations should be attempted to improve and enhance the learning and education methodology.
ISSN:2076-9202
2218-046X