TQM and Environmental Excellence in Manufacturing

Recent public policy trends and new consumer demands are redirecting the attention of management outside the traditional focus of customers, suppliers and internal operations. However, little research has focused on the perspective that operations management and the growing body of literature on tot...

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Bibliographic Details
Published in:Industrial management + data systems 1993-06, Vol.93 (6), p.14-22
Main Authors: Klassen, R.D, McLaughlin, C.P
Format: Article
Language:English
Subjects:
Comparative studies
Customer services
Environment
Environmental impact
Environmental management
Ethics
Implications
Manufacturing
Market shares
Marketing
Operations management
Pollution
Problem solving
Process controls
Productivity
Quality
Quality management
Quality of life
Strategic planning
Total quality
TQM
Trends
Waste
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Summary:Recent public policy trends and new consumer demands are redirecting the attention of management outside the traditional focus of customers, suppliers and internal operations. However, little research has focused on the perspective that operations management and the growing body of literature on total quality management can offer much on the environmental management of operations. Investigates the potential link between the concept, approach, methodology and benefits of total quality management (TQM) and environmental excellence in operations management. Proposes a hierarchical model for the development of environmental excellence. Environmental management has become strategic and the integration of the design, production, delivery, circulation, use and disposal of products is necessary to achieve improved environmental performance. Second, by including environmental factors in the integrated training of the workforce and the reward structure of the firm, long-term continuous improvement is possible. Like quality goals, environmental improvement goals must become part of the annual business plan, with performance reviews to track progress and to encourage environmental excellence.
ISSN:0263-5577
1758-5783
0263-5577
DOI:10.1108/02635579310040924