Measuring KMS success: A respecification of the DeLone and McLean's model

We proposed and empirically assessed a KMS success model. This was derived through an analysis of current practice of knowledge management and review of IS success literature. Five variables (system quality, knowledge or information quality, perceived KMS benefits, user satisfaction, and system use)...

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Bibliographic Details
Published in:Information & management 2006-09, Vol.43 (6), p.728-739
Main Authors: Wu, Jen-Her, Wang, Yu-Min
Format: Article
Language:English
Subjects:
Exact sciences and technology
Information and communication sciences
Information science. Documentation
Information system success
Information systems
Knowledge management
Knowledge management system
Knowledge or information quality
Library and information science. General aspects
Perceived KMS benefits
Sciences and techniques of general use
Studies
Success
System quality
System use
Use and user studies. Information needs
User satisfaction
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Summary:We proposed and empirically assessed a KMS success model. This was derived through an analysis of current practice of knowledge management and review of IS success literature. Five variables (system quality, knowledge or information quality, perceived KMS benefits, user satisfaction, and system use) were used as dependent variables in evaluating KMS success, and their interrelationships were suggested and empirically tested. The results provide an expanded understanding of the factors that measure KMS success and implications of this work are discussed.
ISSN:0378-7206
1872-7530
DOI:10.1016/j.im.2006.05.002