Internet anxiety: An empirical study of the effects of personality, beliefs, and social support

We examined sources of Internet anxiety; specifically modeling the ties from broad dispositional traits (computer anxiety, computer self-efficacy, and personal innovativeness with IT), beliefs about the work environment (about the adequacy of resources and trust in technology), and two forms of soci...

Full description

Saved in:
Bibliographic Details
Published in:Information & management 2007-06, Vol.44 (4), p.353-363
Main Authors: Thatcher, Jason Bennett, Loughry, Misty L., Lim, Jaejoo, McKnight, D. Harrison
Format: Article
Language:English
Subjects:
Anxiety
Applied sciences
Computer anxiety
Computer science
control theory
systems
Computer self-efficacy
Computer systems and distributed systems. User interface
Exact sciences and technology
Information systems. Data bases
Information technology
Internet
Internet anxiety
Memory organisation. Data processing
Perceived resources
Personal innovativeness in information technology
Social support
Software
Studies
Trust in technology
Virtual teams
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:We examined sources of Internet anxiety; specifically modeling the ties from broad dispositional traits (computer anxiety, computer self-efficacy, and personal innovativeness with IT), beliefs about the work environment (about the adequacy of resources and trust in technology), and two forms of social support for IT (leader and peer support) to individuals’ anxiety about using Internet applications. We tested our model using respondents who participated in virtual teams during a 16-week period. Our findings suggested that Internet anxiety was affected both by the users’ personality and by beliefs that can be influenced by providing adequate resources to support the technology, encourage trust in technology, and working to assure users that leaders and peers are supportive of their using the technology. Our findings suggest that by providing appropriate resources and fostering a supportive environment, leaders could reduce Internet anxiety and thus influence the use of technology in the workplace in ways that benefit organizations.
ISSN:0378-7206
1872-7530
DOI:10.1016/j.im.2006.11.007