The role of communication values in swift starting action teams: IT insights from flight crew experience

We define a new subset of action teams termed swift starting action teams. These high technology groups of professional, well trained strangers perform from the moment they start working and face high stakes from the beginning. For these teams, we present evidence that the expression of communicatio...

Full description

Saved in:
Bibliographic Details
Published in:Information & management 2004-11, Vol.41 (8), p.1043-1056
Main Authors: McKinney, Earl H., Barker, James R., Smith, Daryl R., Davis, Kevin J.
Format: Article
Language:English
Subjects:
Communication
Communication. Information transfer
Exact sciences and technology
Information and communication sciences
Information science. Documentation
Information technology
Library and information science. General aspects
Nonprofit hospitals
Professionals
Sciences and techniques of general use
Studies
Teams
Values
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:We define a new subset of action teams termed swift starting action teams. These high technology groups of professional, well trained strangers perform from the moment they start working and face high stakes from the beginning. For these teams, we present evidence that the expression of communication values precedes effective task communication and team performance. IT professionals increasingly team with other professionals in high technology environments, such as swift starting action teams. Communication and communication values are important to the success of action team interactions common to IT professionals, such as requirements analysis, knowledge discovery interviews, and end user service engagements.
ISSN:0378-7206
1872-7530
DOI:10.1016/j.im.2003.10.006