A transactional-cycle approach to evidence management for dispute resolution

Dispute resolution, a necessary function in electronic commerce, must rely on evidence that includes mechanisms to ensure non-repudiation of actions by the participants. In open systems comprising computer networks, this "non-repudiation service" is one type of security service defined in...

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Bibliographic Details
Published in:Information & management 2005-05, Vol.42 (4), p.607-618
Main Authors: SHAO, Min-Hua, HWANG, Jing-Jang, SOUSHAN WU
Format: Article
Language:English
Subjects:
Conflict resolution
Electronic billing
Electronic commerce
Exact sciences and technology
Information and communication sciences
Information and communication technologies
Information science. Documentation
Miscellaneous
Network security
Sciences and techniques of general use
Security services
Studies
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Summary:Dispute resolution, a necessary function in electronic commerce, must rely on evidence that includes mechanisms to ensure non-repudiation of actions by the participants. In open systems comprising computer networks, this "non-repudiation service" is one type of security service defined in the ISO/IEC standards. These, as well as other literature, have defined a system framework for such a service. Evidence management is the central part. We propose a new methodology for evidence management with a model using a transactional cycle in which evidence is collected in compliance with the legal concept of chain-of-evidence. Evidence then exists as a set of relevant pieces instead of an atomic item. A case study involving credit-card-over-SSL transactions was used to demonstrate how the model works. Our aim was to present a new approach and show that evidence accountability can be better ensured. [PUBLICATION ABSTRACT]
ISSN:0378-7206
1872-7530
DOI:10.1016/S0378-7206(04)00076-X