Clarifying the effects of Internet monitoring on job attitudes: The mediating role of employee trust

The Internet is a fast growing mechanism for providing workplace monitoring. We examined how its implementation affects employees’ trust in the organization. We hypothesized that giving employees advance notice of monitoring and providing them a justification for it would enhance their trust. We inv...

Full description

Saved in:
Bibliographic Details
Published in:Information & management 2006-10, Vol.43 (7), p.894-903
Main Authors: Alder, G. Stoney, Noel, Terry W., Ambrose, Maureen L.
Format: Article
Language:English
Subjects:
Electronic monitoring
Employee attitude
Employees
Exact sciences and technology
Experiments
Information and communication sciences
Information science. Documentation
Internet
Internet monitoring
Job attitudes
Job satisfaction
Library and information science. General aspects
Perceived organizational support
Sciences and techniques of general use
Trust
Use and user studies. Information needs
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:The Internet is a fast growing mechanism for providing workplace monitoring. We examined how its implementation affects employees’ trust in the organization. We hypothesized that giving employees advance notice of monitoring and providing them a justification for it would enhance their trust. We investigated how employees’ perceptions of organizational support prior to monitoring moderated these relationships by conducting a longitudinal field experiment. We found that advance notice and perceived organizational support exerted significant main and interactive effects on post-implementation trust. In turn, trust significantly affected employees’ job satisfaction, organizational commitment, and turnover intentions.
ISSN:0378-7206
1872-7530
DOI:10.1016/j.im.2006.08.008