Tying critical success factors to systems development

Critical Success Factors methodology has become an accepted top down methodology for information systems planning. This paper discusses how the CSF approach is tied to information systems development in one division of the Hewlett-Packard organization. A step by step approach which maps CSF into Cri...

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Bibliographic Details
Published in:Information & management 1994, Vol.26 (1), p.51-61
Main Authors: Randall Byers, C., Blume, Debbie
Format: Article
Language:English
Subjects:
Case studies
Computer industry
Critical success factors
Critical success projects
Factors
Information systems
IS/business partnership
Organizational approach
Project selection
Success
Success factors
Systems design
Systems development
User involvement
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Description
Summary:Critical Success Factors methodology has become an accepted top down methodology for information systems planning. This paper discusses how the CSF approach is tied to information systems development in one division of the Hewlett-Packard organization. A step by step approach which maps CSF into Critical Success Projects is described. These steps ensure congruence of information systems activities designed to support operational and strategic efforts with those factors managers have identified as critical. This approach has proven beneficial in generating high level user involvement and support. In addition, it has caused IS analysts to become business partners with the client business.
ISSN:0378-7206
1872-7530
DOI:10.1016/0378-7206(94)90006-X