Evaluating cost/utilization of organizations' information systems and users

The cost/utilization evaluation model of Borovits and Ein-Dor [6] is extended to include the users of the information system, thus enabling all overall organizational viewpoint of cost/utilization. The utilization evaluation process is segmented vertically and horizontally: three levels of utilizati...

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Bibliographic Details
Published in:Information & management 1993-11, Vol.25 (5), p.273-280
Main Authors: Borovits, Israel, Giladi, Ran
Format: Article
Language:English
Subjects:
Applied sciences
Cost/utilization
End users
Exact sciences and technology
Firm modelling
Information systems
Operational research and scientific management
Operational research. Management science
Organizational behavior
Organizational information systems
Peopleware
Performance evaluation
Studies
System balance
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Summary:The cost/utilization evaluation model of Borovits and Ein-Dor [6] is extended to include the users of the information system, thus enabling all overall organizational viewpoint of cost/utilization. The utilization evaluation process is segmented vertically and horizontally: three levels of utilization evaluation are defined vertically — the computer system, the information system, and the organization — and three major components of the information system are recognized horizontally — hardware, software, and users. The users are further subdivided into “peopleware” and endusers. Adopting this segmentation allows the use of numerical indices and graphical representations that make it easy to identify insufficient use of resources, bottlenecks, and suboptimized resource sharing from an overall organizational viewpoint.
ISSN:0378-7206
1872-7530
DOI:10.1016/0378-7206(93)90076-6