Study Abroad in Support of Higher Education Sustainability: An Application of Service Trade Strategies

The objective of this study is to foster the sustainability of the higher education enrollment system in developed countries, where declining student enrollment is eminent, by promoting study abroad programs through utilizing service trade strategy. The methodology used in the current study is based...

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Bibliographic Details
Published in:Sustainability 2020-03, Vol.12 (6), p.2556
Main Authors: Oh, Eunji, Shin, M. Minsuk
Format: Article
Language:English
Subjects:
Consumers
Criteria
Customer services
Decision making
Developed countries
Developing countries
Education
Enrollments
Environmental education
Foreign students
Geopolitics
Higher education
Industrialized nations
LDCs
Orientation
Polls & surveys
Questionnaires
Students
Study abroad
Sustainability
Tourism
Tuition
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Summary:The objective of this study is to foster the sustainability of the higher education enrollment system in developed countries, where declining student enrollment is eminent, by promoting study abroad programs through utilizing service trade strategy. The methodology used in the current study is based on a co-orientation model adopted from the field of psychology. Using the co-orientation theory, this study investigates perceptual gaps (created from services’ intangibility, convergence, and internationalization) between the service provider (university staff) and the customers (international students) for multiple selection criteria. The survey questionnaires were constructed based on co-orientation survey questionnaires and modified using the selection criteria that were indicated from previous studies. In conclusion, it was found that international students and the university staffs in the sample have very different perceptions on most of the international students’ university selection criterion. As an implication, this study shows the factors which have the most significant difference between the perception of international students and the university staffs and offers appropriate actions to amend such gaps.
ISSN:2071-1050
2071-1050
DOI:10.3390/su12062556