Importance of Data Analysis on Achieving the Organizational Goals during The Short Term Strategic Plan: Case of Service Quality and Students’ Satisfaction Level at Ishik University

Goal determination plays an important role at any organization in order to draw a route and follow. An organization can achieve the organizational objectives by that way. This empirical research was performed at the new Sulaimani campus of Ishik University. At Ishik University new campus in Sulaiman...

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Bibliographic Details
Published in:International Journal of Social Sciences & Educational Studies 2017-01, Vol.3 (3), p.110-121
Main Author: Demir, Ahmet
Format: Article
Language:English
Subjects:
Data Analysis
Education Management
Organizational Goals
Quality Management
Strategic Plan
Student Satisfaction
Students
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Summary:Goal determination plays an important role at any organization in order to draw a route and follow. An organization can achieve the organizational objectives by that way. This empirical research was performed at the new Sulaimani campus of Ishik University. At Ishik University new campus in Sulaimani, the management determined the target satisfaction level of the students as 70% from different aspects such as student affairs, accounting, academic departments, dean of students, and cafeteria. The parameters of evaluation were based on the SERVPERF questionnaire of Parasaraman, et. al., 1985. Originality of this research, each unit and department that interacts with the students has been evaluated from the students’ satisfaction point of view. Focusing and tracking the satisfaction based on these parameters, comparing the first and second semester results, the goals were achieved significantly.
ISSN:2409-1294
2520-0968
2409-1294
DOI:10.23918/ijsses.v3i3p110