Evaluating Factors Affecting User Satisfaction in University Enterprise Content Management (ECM) Systems

Higher learning institutions (HLIs) are implementing enterprise content management (ECM) systems as web portals that are helping them interact with and serve their students better. However, there is a paucity of research that has evaluated the factors that account for students using their university...

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Bibliographic Details
Published in:Electronic journal of information systems evaluation 2020-02, Vol.23 (1), p.1-16
Main Authors: Abdurrahaman, Daha Tijjani, Owusu, Acheampong, Bakare, Akeem Soladoye
Format: Article
Language:English
Subjects:
Archives & records
Case studies
Collaboration
College students
Colleges & universities
Content management software
Content management systems
Decision making
Document management
Enterprise content management
Integrated approach
Learning
Literature reviews
Multivariate statistical analysis
Quality of service
Random sampling
Records management
Sampling techniques
Students
Success
Technology
User satisfaction
Web portals
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Summary:Higher learning institutions (HLIs) are implementing enterprise content management (ECM) systems as web portals that are helping them interact with and serve their students better. However, there is a paucity of research that has evaluated the factors that account for students using their university’s portals. As a case study and using the D&M IS Success Model as a guiding lens, this paper explored the factors that influence Limkokwing University of Creative Technology (LUCT) Students to use the university’s portal through a survey. Data was collected from 134 students through Stratified Random Sampling technique that was analysed through Partial Least Square ‑ Structural Equation Modelling (PLS‑SEM). Results obtained show clearly that LUCT students are using the university’s portal as a result of the System Quality and Information Quality which gives them Satisfaction. However, the findings reveal no significant correlation between Service Quality and Satisfaction of the students as well as the System Quality and Behavioural Intention (BI) to use the Systems. This study has given more insights into LUCT Management, Administrators, and Faculties concerning how to handle their Students need. Other implications for both practice and theory were also discussed.
ISSN:1566-6379
1566-6379
DOI:10.34190/EJISE.20.23.1.001