User Experience Methods and Maturity in Academic Libraries

This article presents a mixed-methods study of the methods and maturity of user experience (UX) practice in academic libraries. The authors apply qualitative content analysis and quantitative statistical analysis to a research dataset derived from a survey of UX practitioners. Results reveal the typ...

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Bibliographic Details
Published in:Information technology and libraries 2020-03, Vol.39 (1), p.1-31
Main Authors: Young, Scott W.H, Chao, Zoe, Chandler, Adam
Format: Article
Language:English
Subjects:
Academic libraries
Analysis
Classification
Content analysis
Data analysis
Datasets
Demographics
Focus groups
Higher education
Libraries
Library and information science
Methods
Polls & surveys
Qualitative analysis
Regression analysis
Statistical analysis
University and college libraries
Usability
Usability testing
User experience
User interfaces
User-centered design
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Description
Summary:This article presents a mixed-methods study of the methods and maturity of user experience (UX) practice in academic libraries. The authors apply qualitative content analysis and quantitative statistical analysis to a research dataset derived from a survey of UX practitioners. Results reveal the type and extent of UX methods currently in use by practitioners in academic libraries. Themes extracted from the survey responses also reveal a set of factors that influence the development of UX maturity. Analysis and discussion focus on organizational characteristics that influence UX methods and maturity. The authors conclude by offering a library-focused maturity scale with recommended practices for advancing UX maturity in academic libraries.
ISSN:0730-9295
2163-5226
DOI:10.6017/ital.v39i1.11787