What drives the adoption of mobile payment? A Malaysian perspective

The purpose of this study is to examine the antecedents of behavioural intention to adopt mobile payment among working adults in Malaysia. The variables of the unified theory of acceptance and use of technology 2 (UTAUT2) with perceived security were adopted as a theoretical base. The gathered data...

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Bibliographic Details
Published in:International journal of finance and economics 2020-07, Vol.25 (3), p.349-364
Main Authors: Moorthy, Krishna, Chun T'ing, Loh, Chea Yee, Kwong, Wen Huey, Ang, Joe In, Lee, Chyi Feng, Poon, Jia Yi, Tan
Format: Article
Language:English
Subjects:
Malaysia
Mobile commerce
mobile payment adoption
Payment systems
perceived security
UTAUT2
working adults
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Summary:The purpose of this study is to examine the antecedents of behavioural intention to adopt mobile payment among working adults in Malaysia. The variables of the unified theory of acceptance and use of technology 2 (UTAUT2) with perceived security were adopted as a theoretical base. The gathered data through a questionnaire were examined by using multiple linear regression (MLR) analysis. The study revealed that performance expectancy, facilitating conditions, hedonic motivation, and perceived security are significant in mobile payment adoption. However, effort expectancy and social influence are not significant. The findings of this study contributed to a simple UTAUT2 model with perceived security as an additional construct in explaining the adoption intention of mobile payment. The findings of this study are applicable to the mobile payment service providers in Malaysia to improve their mobile payment quality by improving the facilitating conditions.
ISSN:1076-9307
1099-1158
DOI:10.1002/ijfe.1756