Representation through Lived Experience: Expanding Representative Bureaucracy Theory

This study draws on the insights of managers in the behavioral health treatment system to explore the value of persons who bring lived experience to their organizational positions. Within these organizations, persons with relevant lived experience occupy various nonclinical and clinical positions. W...

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Bibliographic Details
Published in:Human Service Organizations: Management, Leadership & Governance Leadership & Governance, 2020
Main Authors: Merritt, Cullen C, Farnworth, Morgan D, Sheila Suess Kennedy, Gordon, Abner, Wright, James E, Merritt, Breanca
Format: Web Resource
Language:English
Online Access:Request full text
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Summary:This study draws on the insights of managers in the behavioral health treatment system to explore the value of persons who bring lived experience to their organizational positions. Within these organizations, persons with relevant lived experience occupy various nonclinical and clinical positions. When facilities incorporate workers with lived experience, managers observe increased levels of trust between clients and service providers, an enhanced client-centered perspective among service providers, and higher quality in the services provided. This study may guide managers in considering how (or whether) human service organizations might institutionalize lived experience as a mechanism to help create a representative bureaucracy.