Approaches to the improvement of quality management methods

• Published in: International journal of system assurance engineering and management 2020-07, Vol.11 (Suppl 2), p.163-172
• Main Authors: Klochkov, Yury S., Tveryakov, Andrei M.
• Format: Article
• Language: English
• Subjects: Adaptation; Engineering; Engineering Economics; Logistics; Management methods; Marketing; Methods; Organization; Original Article; Quality Control; Quality management; Reliability; Safety and Risk
• ISSN: 0975-6809; 0976-4348
• DOI: 10.1007/s13198-019-00939-x

The goal of adapting methods is to increase the effectiveness of quality management methods. Any method of quality management without its appropriate adaptation to a specific production situation may turn out to be unable to work. This is because, in guides and articles, the authors demonstrate the known practice of applying methods. However, to develop a model or method of applying the method suitable for all is impossible. Therefore, before applying the method, it is necessary to adapt it to specific production conditions. For example, such a simple method as a punch list may be completely ineffective, if some of the information is recorded incorrectly. Each quality management method can be ranked by adaptation capabilities, and if you collect data on the effectiveness of the quality management method (including the number of unsuccessful applications), you can use the reliability theory, where the quality management method will be considered as a product with the appropriate levels of failure and performance, etc. In fact, the adaptation layer is related to the possibilities of applying the quality management method; the wider the range of application, the higher the level of adaptation. Nevertheless, it should be noted that the high adaptability of the method leads to the complexity of interpreting the results of its application. To understand the importance of issues of adaptation in all spheres of life, you can be acquainted with the theory of adaptation, which Hans Selye began to develop by introducing the concept of “adaptation energy” as a factor in the vitality of the organism. In this sense, as soon as the quality management method ceases to change in accordance with the requirements of new technological processes and in accordance with new goals and objectives imposed by consumers or management, the quality management method ceases to be in demand.