Crisis Coordination and the Role of Social Media in Response to COVID-19 in Wuhan, China

The commentary addresses the government’s role in mitigating information asymmetry problems during pandemic crisis response. We use the outbreak of COVID-19 in Wuhan, China, as a case to show the use of social media as a key mechanism in shaping the actions of the central government in its coordinat...

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Bibliographic Details
Published in:American review of public administration 2020-08, Vol.50 (6-7), p.698-705
Main Authors: Li, Yiran, Chandra, Yanto, Kapucu, Naim
Format: Article
Language:English
Subjects:
Asymmetric information
Central government
Citizens
Coordination
Coronaviruses
COVID-19
Crises
Crisis management
Digital media
Health aspects
Information asymmetry
Local government
Mass media effects
Methods
Pandemics
Political aspects
Social aspects
Social media
Social networks
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Summary:The commentary addresses the government’s role in mitigating information asymmetry problems during pandemic crisis response. We use the outbreak of COVID-19 in Wuhan, China, as a case to show the use of social media as a key mechanism in shaping the actions of the central government in its coordination with the local governments during the pandemic response. The Chinese government effectively collaborated with a social media platform to not only create a dedicated channel to allow citizens to post information about the pandemic to accelerate the speed of relief but also mobilize citizens and nonprofit organizations to support government response and recovery efforts. This suggests that social media can provide a venue for the government to not only tackle the information overload but also mitigate the friction among levels of governments.
ISSN:0275-0740
1552-3357
DOI:10.1177/0275074020942105