From UX Study to UX Service: Using People-Centered Research Methods to Improve the Public Library Experience

This article will cover the basic UX concepts and principles, the relationship between design thinking and UX, and the historical background of UX in the library. Case studies of UX in libraries with a focus on public libraries will be presented. Practical aspects such as tools, resources, and lesso...

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Bibliographic Details
Published in:Public library quarterly (New York, N.Y.) N.Y.), 2020-11, Vol.39 (6), p.493-509
Main Authors: Chow, Lisa, Sajonas, Sandra
Format: Article
Language:English
Subjects:
Case studies
customer experience
design thinking
future of libraries
library services
people-centered
programs
Public libraries
reference services
Research methodology
services
User experience
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Description
Summary:This article will cover the basic UX concepts and principles, the relationship between design thinking and UX, and the historical background of UX in the library. Case studies of UX in libraries with a focus on public libraries will be presented. Practical aspects such as tools, resources, and lessons learned will also be discussed as well as how public libraries can use UX to improve their services and programs to better meet their library mission, vision, strategic plan, and organizational goals.
ISSN:0161-6846
1541-1540
DOI:10.1080/01616846.2019.1682884