Can an intelligent personal assistant (IPA) be your friend? Para-friendship development mechanism between IPAs and their users

•The mechanism by which users develop virtual friendships with intelligent personal assistants (IPAs) is investigated.•The two critical dimensions of para-friendship are self-disclosure and social support.•IPAs that provide a sense of intimacy, understanding, enjoyability, and involvement affect par...

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Bibliographic Details
Published in:Computers in human behavior 2020-10, Vol.111, p.106412, Article 106412
Main Authors: Ki, Chung-Wha (Chloe), Cho, Erin, Lee, Jung-Eun
Format: Article
Language:English
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Summary:•The mechanism by which users develop virtual friendships with intelligent personal assistants (IPAs) is investigated.•The two critical dimensions of para-friendship are self-disclosure and social support.•IPAs that provide a sense of intimacy, understanding, enjoyability, and involvement affect para-friendships.•Para-friendships strengthen users' intention to continue using IPAs.•The para-friendship mechanism differs according to the users' social isolation tendency.
ISSN:0747-5632
1873-7692
DOI:10.1016/j.chb.2020.106412