Antecedents and consequences of library service innovation: An investigation into Brazilian academic libraries

This study seeks to examine the relationship between the antecedents and consequences of service innovation in academic libraries. More specifically, the proposed conceptual framework investigates the influence of organizational-related, operational-related, and co-creation-related antecedents in li...

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Bibliographic Details
Published in:The Journal of academic librarianship 2020-11, Vol.46 (6), p.102235, Article 102235
Main Authors: Cruz, K.F.S., Mendes, G.H.S., Lizarelli, F.L., Cauchick-Miguel, P.A.
Format: Article
Language:English
Subjects:
Academic libraries
Co-creation
Culture-climate
Innovations
Leadership
Library management
Library performance
Library science
Service innovation
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Summary:This study seeks to examine the relationship between the antecedents and consequences of service innovation in academic libraries. More specifically, the proposed conceptual framework investigates the influence of organizational-related, operational-related, and co-creation-related antecedents in library service innovation and, consequently, in library performance. A structured questionnaire was developed and distributed electronically to Brazilian academic library personnel at Brazilian public universities to collect the primary data. The final sample comprised of 151 academic libraries. Results indicate that leadership and culture-climate are essential to foster an atmosphere of innovation in academic libraries. Moreover, employee capabilities promote user and frontline involvement in service innovation. Lastly, user involvement supports both incremental and radical service innovations, whereas frontline involvement only contributes to incremental innovation. The article presents theoretical and managerial implications for academic libraries.
ISSN:0099-1333
1879-1999
DOI:10.1016/j.acalib.2020.102235