The Impact of Artificial Intelligence Use on the E-Commerce in Romania

This study aims at identifying the tools used in e-commerce, able to optimize marketing campaigns. Managerial and marketing processes have been identified in the relevant body of knowledge that can be optimized using artificial intelligence; thus, a questionnaire has been designed within a quantitat...

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Bibliographic Details
Published in:Amfiteatru economic 2021-02, Vol.23 (56), p.137-154
Main Authors: Micu, Adrian, Micu, Angela-Eliza, Geru, Marius, Căpățînă, Alexandru, Muntean, Mihaela-Carmen
Format: Article
Language:English
Subjects:
Artificial intelligence
Automation
Business Economy / Management
Campaigns
Consumer behavior
Coronaviruses
COVID-19
e-commerce
Electronic commerce
Intelligence
m-commerce
Marketing
marketing automation
Motivation
Quantitative analysis
Social networks
Trade
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Summary:This study aims at identifying the tools used in e-commerce, able to optimize marketing campaigns. Managerial and marketing processes have been identified in the relevant body of knowledge that can be optimized using artificial intelligence; thus, a questionnaire has been designed within a quantitative research. The sample used in the research consists of 201 persons having managerial positions, who are involved in e-commerce, their companies’ have been their company active in 2020, with at least one employee. The article highlights the managerial tools used in promoting products in the online environment and business processes that they want to optimize using artificial intelligence. At the same time, for the quantitative study, three hypotheses have been tested to identify the motivation to buy online, as well as the methods used by online store managers in the communication process. The limitations of this study are determined by the fact that only the managerial perspective is analysed, without considering the perception of the final consumer, which could have ethical implications. Optimizing the flow of stocks and logistics processes will be the subject of future research considering that it is the main challenge for management, as the quantitative research proved.
ISSN:1582-9146
2247-9104
2247-9104
DOI:10.24818/EA/2021/56/137