Innovation process in the business ecosystem: the four cooperations practices in the media platform

• Published in: Business process management journal 2020-08, Vol.26 (4), p.943-971
• Main Authors: Lee, Yeon W, Moon, Hwy-Chang, Yin, Wenyan
• Format: Article
• Language: English
• Subjects: Business ecosystems; Competition; Consumers; Cooperation; Creativity; Environmental economics; Evolution; Innovations; Literature reviews; Stakeholders; Strategic planning; Symbiosis; Value creation
• ISSN: 1463-7154; 1758-4116
• DOI: 10.1108/BPMJ-11-2019-0473

PurposeThe main purpose of this research is to construct a generalized set of innovation processes that occur at the ecosystem level based on the academic research. The study analyzes the cultural and creativity-driven over-the-top (OTT) platform that encompasses diverse network of ecosystem members by utilizing the four cooperation practices.Design/methodology/approachThis study begins with the literature review that discusses various topics related to ecosystem (e.g. service innovation, innovative ecosystem). Then, this study introduces a new conceptual framework that describes how cooperations occur in the ecosystem. Finally, a qualitative and explorative case study of the OTT platforms in the global context is conducted.FindingsThe application of the framework reveals how co-innovative business ecosystems demonstrate co-evolution through different structures and directions. An ecosystem can evolve by incorporating other industries (i.e. horizontal growth or broadening strategy) to deepen and broaden the industry integration.Originality/valueAs an explorative approach that opens the discussion on how co-innovation and co-evolution occur at the ecosystem level, particularly in the culture and creativity-driven industry, the value of this research extends to other similar industries where diverse actors such as technology firms, Internet firms, direct consumers, government and even the society impact the type of product and service and shape the evolution of the entire ecosystem.