The relationship between mental workload and job performance among Iranian nurses providing care to COVID‐19 patients: A cross‐sectional study

Aims To evaluate the relationship between mental workload and job performance among nurses providing care to patients with COVID‐19, and to explain the factors predicting their performance. Background The increased workload of health care workers in the COVID‐19 pandemic affects their job performanc...

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Bibliographic Details
Published in:Journal of Nursing Management 2021-09, Vol.29 (6), p.1723-1732
Main Authors: Pourteimour, Sima, Yaghmaei, Safura, Babamohamadi, Hassan
Format: Article
Language:English
Subjects:
COVID-19
Critical incidents
Cross-sectional studies
Frustration
Health care
Hospitals
Infectious diseases
Intensive care
Job performance
Medical personnel
nurse
Nurses
Nursing
Nursing administration
Original
Pandemics
workload
Workloads
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Summary:Aims To evaluate the relationship between mental workload and job performance among nurses providing care to patients with COVID‐19, and to explain the factors predicting their performance. Background The increased workload of health care workers in the COVID‐19 pandemic affects their job performance, causes medical errors, contributes to patients’ mortality and is a major concern for all health care organisations in the world. Methods This cross‐sectional study recruited 139 nurses selected from the ICUs, infectious disease wards and emergency units of two hospitals in Iran. The NASA‐Task Load Index and Paterson's job performance questionnaire were used. Results Mean scores of mental workload and job performance of the nurses were 67.14 ± 30.53 and 37.37 ± 7.36, respectively. A total of 71.95% and 96.4% of the nurses had high mental workload and job performance levels, respectively. The results indicated a weak positive correlation between mental workload and the mean score of job performance(r = .057). Unlike the mental demand (r = .175, p = .04) and temporal demand (r = .307, p 
ISSN:0966-0429
1365-2834
DOI:10.1111/jonm.13305