Digital platformisation as public sector transformation strategy: A case of Ghana's paperless port

•This study investigates how digital platformisation strategy facilitates public sector transformation.•The study draws on a case study of Ghana's paperless port digital transformation and the technology affordance theory.•The study develops a framework that explains how digital platform afford...

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Bibliographic Details
Published in:Technological forecasting & social change 2021-01, Vol.162, p.120387, Article 120387
Main Authors: Senyo, P.K., Effah, John, Osabutey, Ellis L.C.
Format: Article
Language:English
Subjects:
Business schools
Case studies
Developing economies
Digital divide (Technology)
Digital platformisation
Digital platforms
Economic development
Internet access
Paperless port
Public sector
Public sector transformation
Strategies
Technology
Technology affordance
Technology and civilization
Transformational affordance framework
Transformations
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Summary:•This study investigates how digital platformisation strategy facilitates public sector transformation.•The study draws on a case study of Ghana's paperless port digital transformation and the technology affordance theory.•The study develops a framework that explains how digital platform affordances facilitate public sector transformation.•The study offers four propositions on how digital platformisation can enable public sector transformation. Public sector organisations around the world are deploying digital platforms as part of their transformational strategy. However, prior research has predominantly focused on developed economies with stable institutional environments, while limited studies exist on less developed economies. Notwithstanding the digital divide, institutional voids, economic and development challenges facing less developed economies, digital platformisation as a strategy is fuelling technology leapfrogging in public sector transformation. Drawing on a case study of Ghana's paperless port digital transformation and the technology affordance theory, we address the research question: “How can digital platformisation facilitate public sector transformation?” Based on the findings and the technology affordance theory, this study develops a transformational affordance framework (TAF) and offers propositions on how digital platforms can enable public sector transformation.
ISSN:0040-1625
1873-5509
DOI:10.1016/j.techfore.2020.120387