Developing and Optimizing a Model for Creating a Learning Chatbot Using the Example of Technical Support

A model for building a chatbot to automate technical support work was developed, the model was optimized and the developed chatbot was tested. This development will help to reduce the load on the existing technical support system and to solve users’ routine tasks without human intervention.

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Bibliographic Details
Published in:IOP conference series. Earth and environmental science 2021-04, Vol.720 (1), p.12093
Main Authors: Tishchenko, A A, Tishchenko, P A, Shestakov, T A
Format: Article
Language:English
Subjects:
Chatbots
Technical support
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Description
Summary:A model for building a chatbot to automate technical support work was developed, the model was optimized and the developed chatbot was tested. This development will help to reduce the load on the existing technical support system and to solve users’ routine tasks without human intervention.
ISSN:1755-1307
1755-1315
DOI:10.1088/1755-1315/720/1/012093