Inter-organizational systems use and supply chain performance: Mediating role of supply chain management capabilities

• Published in: International journal of information management 2021-06, Vol.58, p.102195, Article 102195
• Main Authors: Asamoah, D., Agyei-Owusu, B., Andoh-Baidoo, F.K., Ayaburi, E.
• Format: Article
• Language: English
• Subjects: Consumer goods; Distributors; Information systems; Inter-organizational systems use; Resource management; Resource-based view; Supply chain management; Supply chain management capabilities; Supply chain performance; Supply chains
• ISSN: 0268-4012; 1873-4707
• DOI: 10.1016/j.ijinfomgt.2020.102195

•Inter-organizational systems (IOS) are valuable information resources that create supply chain management (SCM) capabilities.•IOS use compels a firm within the supply network to build the needed capabilities.•SCM capabilities is confirmed as partial mediator between IOS use and supply chain performance.•Managers should focus on managing and deploying their IOS implementations and developing SCM capabilities of the firm. Inter-organizational Systems (IOS) are network-enabled information systems that extend boundaries of an organization. There is a growing interest among researchers and practitioners to understand how the use of IOS enhances firm performance. In this study, we examine how IOS use impacts an organization’s supply chain management (SCM) capabilities and supply chain performance. Drawing on the resource-based view theory, we examine two mechanisms that are essential for enhanced supply chain performance: (a) efficient IOS external utilization regarding its networked partners and (b) the maximization of IOS organizational management capabilities in supply chain management. Using data from 193 respondents from various manufacturers and distributors of fast-moving consumer goods, we confirm all the hypotheses posited in the research model. The results demonstrate the dual effect of IOS use in improving operational supply chain performance, SCM capabilities, and the mediating role of SCM capabilities. We discuss contributions of the study to research and practice.