Predictive maintenance as an internet of things enabled business model: A taxonomy

• Published in: Electronic markets 2021-03, Vol.31 (1), p.67-87
• Main Authors: Passlick, Jens, Dreyer, Sonja, Olivotti, Daniel, Grützner, Lukas, Eilers, Dennis, Breitner, Michael H
• Format: Article
• Language: English
• Subjects: Business; Business and Management; Business models; Classification; Cluster analysis; e-Commerce/e-business; Internet; Internet of Things; IoT; IT in Business; Manufacturing; Predictive maintenance; Research Paper; Special Issue on "Internet of Things for Electronic Markets"; Taxonomy; Visualization
• ISSN: 1422-8890; 1019-6781; 1422-8890
• DOI: 10.1007/s12525-020-00440-5

Predictive maintenance (PdM) is an important application of the Internet of Things (IoT) discussed in many companies, especially in the manufacturing industry. PdM uses data, usually sensor data, to optimize maintenance activities. We develop a taxonomy to classify PdM business models that enables a comparison and analysis of such models. We use our taxonomy to classify the business models of 113 companies. Based on this classification, we identify six archetypes using cluster analysis and discuss the results. The “hardware development”, “analytics provider”, and “all-in-one” archetypes are the most frequently represented in the study sample. For cluster analysis, we use a visualization technique that involves an autoencoder. The results of our analysis will help practitioners assess their own business models and those of other companies. Business models can be better differentiated by considering the different levels of IoT architecture, which is also an important implication for further research.