A meta-analysis of the quantitative studies in continuance intention to use an information system

• Published in: Internet research 2021-02, Vol.31 (1), p.123-158
• Main Authors: Franque, Frank Bivar, Oliveira, Tiago, Tam, Carlos, Santini, Fernando de Oliveira
• Format: Article
• Language: English
• Subjects: Banking; Computers; Decision Support Systems; Electronic Learning; Empirical analysis; Information systems; Intention; Literature reviews; Meta Analysis; Mobile commerce; Moderators; Online instruction; Quantitative analysis; Research Design; Research methodology; Social research; Statistical Analysis; Technology Acceptance Model; User satisfaction; Weight analysis
• ISSN: 1066-2243; 2054-5657
• DOI: 10.1108/INTR-03-2019-0103

PurposeThis study aims to describe, synthesise and clarify the findings of published studies on individual continuance intention to use an information system (IS), considering the fact that the number of studies in the continuance intention context are growing exponentially and cover several different subjects.Design/methodology/approachThe research uses meta- and weight analysis by taking 115 empirical studies from continuance intention to use an IS. The data are presented in different views using significant and non-significant relationships from all the studies. Furthermore, it uses hierarchical linear meta-analysis to analyse potential moderators that can influence continuance intention.FindingsThe results reveal that affective commitment, attitude, satisfaction, hedonic value and flow are the best predictors of continuance intention to use an IS. Sample size, individualism, uncertainty avoidance and long-term orientation moderate the relationship of perceived usefulness on continuance intention. Power distance, masculinity and indulgence moderate relationship satisfaction on continuance intention.Practical implicationsThe results reveal that continuance intention to use an IS has been studied in different countries, with different cultures; therefore, IS providers should have diversified managing strategies, to ensure the satisfaction of users and long-term usage of their IS.Originality/valueThe study provides a systematic overview of the most relevant variables used in the literature, including a temporal analysis of the theoretical models, highlighting the evolution of the constructs and presents a moderation analysis.