Mechanism of organisational excellence as a mediator on the relationship between human resource management and organisational performance: empirical evidence from public sector

PurposeThe main purpose of this paper aims to evaluate the mediating effect of organisational excellence between human resource management (HRM) and organisational performance through the perspective of the resource-based view theory of the firm.Design/methodology/approachThe four hypotheses present...

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Bibliographic Details
Published in:The International journal of quality & reliability management 2021-02, Vol.38 (3), p.822-838
Main Authors: Al-Dhaafri, Hassan Saleh, Alosani, Mohammed Saleh
Format: Article
Language:English
Subjects:
Competition
Competitive advantage
Decision making
Empirical analysis
Employees
Human resource management
Hypotheses
Investigations
Performance enhancement
Performance evaluation
Performance management
Police
Social responsibility
Structural models
Total quality
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Summary:PurposeThe main purpose of this paper aims to evaluate the mediating effect of organisational excellence between human resource management (HRM) and organisational performance through the perspective of the resource-based view theory of the firm.Design/methodology/approachThe four hypotheses presented in this study were tested using data collected from employees of the Dubai Police Force in the United Arab Emirates. A questionnaire survey was performed and the SmartPLS analysis software was used to examine the relationship between the proposed variables by testing the measurement and structural models.FindingsThe results obtained in this study indicated that all four of the proposed hypotheses were supported.Practical implicationsThe findings of this research can be used by decision-makers, managers and practitioners to improve the performance of their organisations through the implementation of innovative strategies such as organisational excellence.Originality/valueThis study is considered one of the very few empirical studies that examine the effect of HRM, excellence and performance.
ISSN:0265-671X
1758-6682
DOI:10.1108/IJQRM-12-2019-0364