The Role of Knowledge Management in Balancing Exploration and Exploitation in E-Commerce Firms

This article focuses on the role ofknowledge management and organizational learning in e-commerce firms as they develop and prosper; theoretical and applied issues of balancing exploration and exploitation for their survival, growth, and profitability are discussed. Knowledge management is presented...

Full description

Saved in:
Bibliographic Details
Published in:Journal of organizational psychology 2021-06, Vol.21 (2), p.96-108
Main Authors: Andrews, Matthew, Smits, Stanley J
Format: Article
Language:English
Subjects:
Creativity
Electronic commerce
Exploitation
Innovations
Knowledge management
Occupational psychology
Organizational behavior
Organizational learning
Product development
Startups
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:This article focuses on the role ofknowledge management and organizational learning in e-commerce firms as they develop and prosper; theoretical and applied issues of balancing exploration and exploitation for their survival, growth, and profitability are discussed. Knowledge management is presented as central to learning that facilitates long-term success. The concept ofmicro-formalization related to Agile management practices is proposed as an approach that allows young companies in dynamic sectors to implement learning systems with an adequate but minimal level of formalization without experiencing crises inherent to traditional life-cycle models, and without resorting to rigid procedures which stifle creativity.
ISSN:2158-3609
2158-3609
DOI:10.33423/jop.v21i2.4197