Conceptualizing and Operationalizing Empathic Expressions: A Communication Perspective

This research focuses on developing and providing validation for Empathic Expressions Scale (EES). Three studies were conducted using different samples: (1) a qualitative study that uncovered empathic responses, (2) a quantitative study using exploratory factor analysis to determine subscales for th...

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Bibliographic Details
Published in:Communication studies 2021-05, Vol.72 (3), p.285-302
Main Authors: Suwinyattichaiporn, Tara, Guerrero, Laura K., Generous, Mark A.
Format: Article
Language:English
Subjects:
Communication
empathic communication
empathic communication scale
Empathy
Interpersonal communication
measure
measurement
Nonverbal communication
Qualitative research
Quantitative analysis
scale development
Statistical analysis
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Summary:This research focuses on developing and providing validation for Empathic Expressions Scale (EES). Three studies were conducted using different samples: (1) a qualitative study that uncovered empathic responses, (2) a quantitative study using exploratory factor analysis to determine subscales for the EES and then test for convergent with empathy quotient and compassionate communication, and divergent validity with narcissism and verbal aggressiveness, and (3) a quantitative study using confirmatory factor analysis to validate the structure of the EES. Results suggest a consistent structure for the EES, which includes five factors on: verbal affirmation, experience sharing, empathic voice, emotional reactivity, and empathic touch. These factors represent, both, verbal and nonverbal communication.
ISSN:1051-0974
1745-1035
DOI:10.1080/10510974.2021.1899009