Creating Shared Value to Enhance Customer Loyalty: A Case of a Sporting Goods Company in Korean Athletic Shoe Market

• Published in: Sustainability 2021-07, Vol.13 (13), p.7031
• Main Authors: Kim, Sang-soo, Baek, Woo-yeul, Byon, Kevin K., Ju, Sung-bum
• Format: Article
• Language: English
• Subjects: Brand loyalty; Competitive advantage; Consumers; Customers; Markets; Perceptions; Social responsibility; Sporting goods; Sustainability
• ISSN: 2071-1050; 2071-1050
• DOI: 10.3390/su13137031

Despite the efforts of academia on exploring the merits of creating shared value, prior relevant literature seems to have a limitation that overlooks the environmental contribution suggested as a crucial component of creating shared value program by Porter and Kramer. More importantly, since most of the existing creating shared value-related studies have focused on firms in the general marketing field, there is a lack of research on the efficacy of creating shared value programs that are implemented by sporting goods companies. Thus, the objective of the present study was to examine the influence of consumers’ perceived creating shared value activities of sporting goods firm on brand image and customer loyalty in the context of the Korean sporting goods market. A total of 187 Korean sport consumers participated in the present study. Results indicated that sporting goods consumers’ perceived economic, social, and environmental values had significant impacts on brand image and, in turn, brand image positively affected customer loyalty. Consequently, the current study’s findings provide sporting goods firms with practical implications for launching creating shared value programs.