Process Structure in Service Projects

• Published in: FAIMA Business & Management Journal 2021-06, Vol.9 (2), p.20-29
• Main Authors: Grigore, Mihaela Carmen, Ştefan, Doina Marina, Ionescu, Sorin
• Format: Article
• Language: English
• Subjects: Compliance; Documentation; Literature reviews; Monitoring systems; Product quality; Project management; Quality control; Quality management
• ISSN: 2344-4088

Global organizations working on large portfolios have developed quality assurance artefacts and working processes to ensure and control projects quality, adapting those to industry and project organization's specifics. A literature review illustrates that most of the existing quality and auditing developed processes are designed for certain industries/ organizations specifics and are under the action and supervision of quality assurance departments. the purpose of this paper is to present the results of research with a defined quality assurance diagram, process and processes, based on previous work results analysis and interpretation, having input from local project management community through online surveys and propose those for a larger input and implementation as process improvement in project management. The quality assurance defined process is designed for the project monitoring phase and introduces the quality assurance team in its flow, placing the monitoring responsibility on project management and targeting the successful delivery of the project in terms of quality. The contribution of this paper is foreseen as important to large project management-oriented individuals and organizations, providing guidance and good practice for designing and implementing improved processes with a focus on resource allocation.