A discussion on using quantitative or qualitative data for assessment of individual competencies

• Published in: Personnel review 2021-07, Vol.50 (6), p.1460-1478
• Main Authors: Macchi Silva, Vítor Vasata, Ribeiro, José Luis Duarte
• Format: Article
• Language: English
• Subjects: Employees; Feedback; Performance appraisal; Performance management; Task analysis
• ISSN: 0048-3486; 1758-6933
• DOI: 10.1108/PR-08-2019-0444

PurposeThis article presents an investigation of the suitability of using quantitative or qualitative data for individual competencies assessment. Specifically, the primary purpose of this article is to identify if the results provided by quantitative and qualitative instruments focused on individual competencies are convergent.Design/methodology/approachIn order to do the investigation proposed, a survey on individual competencies comprising a group of employees of the administrative area of a steel company was carried out. A total of 268 evaluations were collected and analyzed.FindingsThe analysis of the employee's performance appraisals provided by ratings and narrative comments indicates a low correlation between these assessments. The reasons for such low correlation include the qualitative assessments variability, the restricted list of competencies used in the quantitative assessments and the analytical format of quantitative assessments.Originality/valueThe study indicates that quantitative and qualitative assessments should be carried out jointly so that they can generate more comprehensive results. When the combined use is not possible, the quantitative approach is better suited for assessing performance, while the qualitative approach provides more valuable insights for boosting people development processes.