Impact of green atmospherics on guest and employee well-being response, place dependence, and behavior in the luxury hotel sector

• Published in: Journal of sustainable tourism 2021-10, Vol.29 (10), p.1613-1634
• Main Authors: Han, Heesup, Lee, Jin-Soo, Koo, Bonhak
• Format: Article
• Language: English
• Subjects: Atmospherics; Employees; green ambient conditions; Green indoor atmospherics; green items; green spaces/areas; Hotels; Hotels & motels; mental well-being; place dependence; Well being
• ISSN: 0966-9582; 1747-7646
• DOI: 10.1080/09669582.2020.1861456

This study aimed to unearth the attributes of green indoor atmospherics and uncovered their influence on guests' and employees' mental well-being and intention generation process by considering the impact of occupant types (hotel guest and hotel employees) in luxury hotels. Mixed methods were used to achieve this research goal. The qualitative procedure explored seven vital attributes of green indoor atmospherics that both hotel guests and employees perceive as being critical. The attributes were categorized into green ambient conditions, green items, and green spaces/areas. Our quantitative process revealed that performance of these green indoor atmospherics is essential in generating mental well-being, place dependence, and behavioral intentions among guests and employees, and that mental well-being and place dependence maximized the effect of its predictors on intentions. In addition, the strength of the green ambient conditions, mental well-being, and intention relationships significantly differed across occupant types. Research value and originality are discussed.