New Techno-Stressors Among Knowledge Professionals: The Contribution of Artificial Intelligence and Websites that Misinform Clients

Current measures of technostress do not consider some recent techno-stressors generated by information and communications technologies. Such stressors may affect knowledge professionals by challenging their credibility, such as insecurity induced by artificial intelligence and websites that misinfor...

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Bibliographic Details
Published in:International journal of electronic commerce 2021-04, Vol.25 (2), p.136-153
Main Authors: Cadieux, Nathalie, Fournier, Pierre-Luc, Cadieux, Jean, Gingues, Martine
Format: Article
Language:English
Subjects:
Artificial intelligence
Clients
Factor analysis
Knowledge professionals
measurement scales
Professionals
psychological distress
Psychological stress
Qualitative analysis
techno-stressors
technostress
Websites
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Summary:Current measures of technostress do not consider some recent techno-stressors generated by information and communications technologies. Such stressors may affect knowledge professionals by challenging their credibility, such as insecurity induced by artificial intelligence and websites that misinform clients. This paper presents the development and validation of a 25-item self-report instrument (Techno-Stressors-Index; eight dimensions) based on established guidelines and including new and adapted dimensions of techno-stressors in a professional context. This study was conducted in four phases using a multimethod approach: qualitative exploratory ia pretest, a final validation using exploratory factor analysis and confirmatory factor analysis, and the assessment of nomological validity by testing the relationship between reactions to techno-stressors and psychological distress. The results confirm the relevance of insecurity induced by artificial intelligence and of websites that misinform clients as contributing factors to the technostress process.
ISSN:1086-4415
1557-9301
DOI:10.1080/10864415.2021.1887695