Minding the maps: Using visual mapping methodology and installation art to understand differences in client service accessibility among nonprofit organizations in Los Angeles

This study highlights the pathways of clients' social service usage through qualitative interviews and visual mapping methodology. Undergraduate students interviewed clients at diverse social service agencies in Los Angeles that include homeless shelters, child welfare organizations, domestic v...

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Bibliographic Details
Published in:Journal of community psychology 2021-09, Vol.49 (7), p.2590-2608
Main Authors: Capous‐Desyllas, Moshoula, Bogumil, Elizabeth, Lara, Patricia, Reshetnikov, Aleksey
Format: Article
Language:English
Subjects:
arts‐based research
Child welfare
Clients
College students
Domestic violence
Homeless people
LGBTQ people
Low income groups
Nonprofit organizations
Older people
resource access
resource barriers
Shelters
Social agencies
Social services
social work
Undergraduate students
visual mapping
Youth organizations
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Summary:This study highlights the pathways of clients' social service usage through qualitative interviews and visual mapping methodology. Undergraduate students interviewed clients at diverse social service agencies in Los Angeles that include homeless shelters, child welfare organizations, domestic violence organizations, LGBTQIA youth‐oriented agencies, nonprofits serving older adults, schools, and organizations serving low‐income families. Students used the information gathered from the interviews to visually map their clients' environmental and structural barriers, as well as their pathways to service. The research team then analyzed the students' visual maps to create one cohesive, complex, and multilayered visual map representing clients' overall barriers and pathways to social services in Los Angeles.
ISSN:0090-4392
1520-6629
DOI:10.1002/jcop.22580