Explaining job satisfaction and voluntary assistance among Nigerian police officers

PurposeThis study aims to assess the direct relationships between internal support and job satisfaction and voluntary assistance and their indirect connections through work–family conflict among Nigerian police officers.Design/methodology/approachSurvey data were collected from police officers in a...

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Bibliographic Details
Published in:Policing : an international journal of police strategies & management 2021-10, Vol.44 (5), p.941-956
Main Authors: Otu, Smart Egwu, Sun, Ivan, Akor, Charles Ikechukwu, Nnam, Macpherson Uchenna, Wu, Yuning, Aro, Gilbert
Format: Article
Language:English
Subjects:
Behavior
Colleagues
Employees
Family conflict
Helping behavior
Job satisfaction
Occupational stress
Peers
Police
Research methodology
Social exchange theory
Supervisors
Voluntary
Work environment
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Summary:PurposeThis study aims to assess the direct relationships between internal support and job satisfaction and voluntary assistance and their indirect connections through work–family conflict among Nigerian police officers.Design/methodology/approachSurvey data were collected from police officers in a midsized state police command in Ebonyi state in Nigeria. Structural equation modeling (SEM) was used to assess the connections between supervisor support, peer support, work–family conflict, job satisfaction and voluntary assistance.FindingsPolice officers with stronger supervisor and co-worker support are more inclined to express higher job satisfaction, whereas such support is not linked to officers' willingness to help fellow officers. Work–family conflict mediates the relationship between co-worker support and voluntary assistance. Stronger peer support is accompanied by higher work–family conflict, which then is linked to greater helping behavior.Originality/valueDespite many studies on police job satisfaction, research on correlates of job satisfaction in an African context remains severely under-investigated. This study represents one of the first attempts to assess police proactive helping behavior and job satisfaction in Nigeria.
ISSN:1363-951X
1758-695X
DOI:10.1108/PIJPSM-01-2021-0002