The role of one-stop shops in energy renovation - a comparative analysis of OSSs cases in Europe

With energy transition setting the ground for innovation and new ways of conducting business, one-stop shops (OSSs) have recently gained momentum in the renovation market. By transforming a complex set of multiple-actor decisions into a single entry and customer-centric service, OSSs have the potent...

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Bibliographic Details
Published in:Energy and buildings 2021-11, Vol.250, p.111273, Article 111273
Main Authors: Bertoldi, Paolo, Boza-Kiss, Benigna, Della Valle, Nives, Economidou, Marina
Format: Article
Language:English
Subjects:
Comparative analysis
Customer services
Energy
Energy Efficiency
Energy poverty
Energy Renovation
Energy transition
EU Energy Policy
Financing
Households
One-Stop-Shops
Poverty
Renovation Barriers
Residential Sector
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Summary:With energy transition setting the ground for innovation and new ways of conducting business, one-stop shops (OSSs) have recently gained momentum in the renovation market. By transforming a complex set of multiple-actor decisions into a single entry and customer-centric service, OSSs have the potential of establishing a bridge between the fragmented demand and supply sides of the traditional renovation value chain. To assess the viability of the OSSs model as a vehicle of accelerating decarbonisation efforts in the European building stock, this paper collects and analyses 63 case studies of OSSs across Europe. The study offers insights into the dynamics of their business model, key benefits and ways forward, by explicitly exploring OSSs’ role in incentivising homeowners to decide to renovate. Our findings show that OSSs can be instrumental in addressing the multitude of barriers that prevent homeowners to renovate. With around 100,000 OSSs projects per year, their activity is expected to substantially contribute to the European renovation targets to rise, subject to favourable policy framework, availability of affordable financing solutions and experience sharing within and across countries. With some OSSs already supporting vulnerable households to renovate, OSSs might be well-placed in the future to contribute to tackle energy poverty by assisting in accessing financing and engaging property owners to renovate.
ISSN:0378-7788
1872-6178
DOI:10.1016/j.enbuild.2021.111273