A Study on Financial Inclusion through Mobile Banking Technology of Public Sector Banks

Mobile banking is an emerging trend among all segments of people across all geographical regions of India. Mobile banking increases the hope that financial services given through mobile phones can remove all constraints of conventional banking and enhance financial inclusion of people in simple and...

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Bibliographic Details
Published in:Productivity (New Delhi) 2020-09, Vol.61 (1), p.48-59
Main Authors: GOKILAVANI, R., DURGARANI, M.
Format: Article
Language:English
Subjects:
Banking industry
Banks
Borrowing
Cellular telephones
Communications technology
Cost control
Efficiency
Financial inclusion
Financial services
Internet
Low income groups
Mobile commerce
Personal information
Population
Public sector
Rural areas
Transfer of funds
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Summary:Mobile banking is an emerging trend among all segments of people across all geographical regions of India. Mobile banking increases the hope that financial services given through mobile phones can remove all constraints of conventional banking and enhance financial inclusion of people in simple and easy ways. The findings of this study reveal that significant difference exists between insight of customers on mobile banking of public sector banks and their personal features. Convenient, security for transactions, cost-effective, user-friendly, privacy for personal information and minimum efforts are the features that have positive and significant influence on the financial inclusion of customers of public sector banks. Thus, public sector banks should cost-effectively provide mobile banking and must ensure privacy for personal information. These measures will enhance financial inclusion of customers of public sector banks.
ISSN:0032-9924
0976-3902
DOI:10.32381/PROD.2020.61.01.5