Identifying tourist profiles to reduce overtourism: the case of a cultural destination

• Published in: International journal of tourism cities 2021-12, Vol.7 (4), p.962-985
• Main Authors: Rocío Martínez Suárez, Castañeda García, José Alberto, Rodríguez Molina, Miguel Ángel
• Format: Article
• Language: English
• Subjects: Behavior; Cultural tourism; Culture; Sociodemographics; Tourism; Tourist attractions
• ISSN: 2056-5607; 2056-5615
• DOI: 10.1108/IJTC-08-2020-0153

Purpose>Knowing the behavior of tourists visiting cultural destinations enables better management of tourist flows, a better understanding of areas with greater tourist density and an opportunity to decongest popular neighborhoods. The purpose of this study is to segment tourists according to their spatio-temporal behavior and identify the primary variables that characterize the resulting segments, which will help urban destinations prevent problems arising from the saturation of tourists in certain areas.Design/methodology/approach>To do this, this paper analyzes the behavior of tourists visiting the southeastern Spanish city of Granada, one of the most highly visited cultural tourism destinations. The data analysis used the methodology of sequence alignment which is used to identify segments as a function of their contained elements and the order in which these appear.Findings>The results demonstrate the existence of three segments with different behavioral patterns: the “explorer tourists” segment, the “non-traditional cultural tourists” segments and the “typical cultural tourists” segment. These segments show differences in the concentration of their visits. This study discovered that the segments that visit a greater number of destination areas are those with less cultural orientation, higher travel budgets and younger and more frequent visitors.Originality/value>In the segmentation not only keep in mind the visited areas, but the order in which they were visited as well. In addition, one should consider the time that each tourist remains in each relevant zone of the destination, given that the visiting time is an important variable to assess the congestion of an area.