The Behavioral Intention’s Role:Facilitating Condition and Use of E-Government Services among SMEs in Saudi Arabia

Saudi government plan to digitize all governmental services, but that may encounter several issues such as the familiarity of citizens with electronic version of services.This study was conducted to identify the factors that influence the use behavior of e-government service among employees of SMEs...

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Bibliographic Details
Published in:Turkish journal of computer and mathematics education 2021-04, Vol.12 (3), p.1520-1528
Main Authors: Mansour, Aljerais Turki, Ibrahim, Huda, Hassan, Syahida
Format: Article
Language:English
Subjects:
Behavior
Data analysis
Electronic government
Government services
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Summary:Saudi government plan to digitize all governmental services, but that may encounter several issues such as the familiarity of citizens with electronic version of services.This study was conducted to identify the factors that influence the use behavior of e-government service among employees of SMEs in Saudi Arabia.This article addresses the effect of behavioral intention as a mediation factor between facilitating condition and the use of e-government services among SMEs in Saudi Arabia. The data were collected from SMEs operating in Riyadh region and SEM-AMOS software was used for data analysis.It was found that the behavioral intention mediates the relationship between Facilitating condition and the use behaviorThe results provide the importance of facilitating condition which linked with the output of the use behavior.
ISSN:1309-4653
1309-4653
DOI:10.17762/turcomat.v12i3.955